Pipeline Playbooks
Case Study
Louper
Video Collaboration Software11–50 EmployeesSalt Lake City

How Louper Generated $800K in Pipeline With 160+ Signups

$800k+
PIPELINE GENERATED
150%
SALES INQUIRY LIFT
2x
BOOKING RATE
~20hrs
WEEKLY ADMIN SAVED

The Challenge

  • 600 signups/month but only ~10 sales inquiries
  • No formal sales motion — mostly inbound and free trials
  • No way to identify or target enterprise buyers
  • Founder spending 20–30 hrs/week on manual follow-up
  • Usage-based pricing made enterprise buyers hard to spot
  • No trial nurture, no-show handling, or reactivation system
  • Major accounts (Netflix, OpenAI) signing up with zero follow-up

The Solution

  • Deep discovery from historical calls, CRM data, and trial analysis
  • Lookalike campaigns based on best customers + competitor displacement
  • Unified CRM pipelines with lead scoring and automated routing
  • Automated email + SMS follow-ups with Slack alerts for enterprise signups
  • Trial nurture sequences, abandoned signup recovery, and no-show handling
  • Reactivation campaigns for expired trials and anonymous visitor outreach
  • Helped hire and enable an SDR, doubling booking rates

The 3-Phase Playbook

1
Deep Discovery
Historical calls + trial
data + buying triggers
2
Launch Outbound
Lookalike + competitor
displacement campaigns
3
Rebuild Inbound
CRM + nurture + scoring
+ enterprise alerts
MetricBefore Pipeline PlaybooksAfter
Sales Inquiries~10/month~25/month (+150%)
Trial Signups600/month800/month
PipelineNot tracked$800k+
Booking RateBaselineDoubled
Founder Admin20–30 hrs/weekMostly eliminated

Key Learnings

1
Outbound Exposes Inbound Leaks
Launching outbound revealed that Netflix and OpenAI were signing up with no follow-up.
2
Discovery Before Targeting
Listening to historical calls and analysing trial data surfaced buying triggers no CRM report could.
3
Enterprise Hides in PLG
Usage-based pricing obscured high-value accounts — lead scoring and alerts made them visible.
4
Systems Free Founders
Automating follow-ups, routing, and nurture gave the founder 20+ hours/week back.