Last updated: 31 July 2026
These Terms of Service ("Terms") govern your access to and use of the Pipeline Playbooks website and the go-to-market services we provide (together, the "Services"), operated by Pipeline Playbooks LLC ("Pipeline Playbooks", "we", "us" or "our"). By accessing this website, booking a call, or engaging us for services, you agree to be bound by these Terms. If you do not agree, do not use the website or the Services.
If you are accessing the website or entering into a service agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "you" refers to that entity.
You must be at least 18 years old and able to form a legally binding contract to use this website or engage our Services. The Services are intended for businesses (B2B) and are not directed at consumers.
Pipeline Playbooks provides done-for-you demand generation and go-to-market services, including market mapping, offer and lead magnet creation, outbound email, LinkedIn outbound, reply handling, revenue operations, and related consulting. The specific scope, deliverables, timelines and fees for any client engagement are set out in a separate service agreement or statement of work between Pipeline Playbooks and the client ("Service Agreement"). Where these Terms conflict with a Service Agreement, the Service Agreement governs for that engagement.
Where we send email, LinkedIn messages, or make calls on a client's behalf, we do so as their service provider and in their name. Clients represent that they have the right to market to the audiences we target, and that the offers, claims and data sources we are instructed to use are accurate and lawfully obtained. We design our sending practices to align with applicable anti-spam and marketing laws, including the U.S. CAN-SPAM Act, the UK and EU rules on electronic marketing (including PECR and GDPR), and equivalent regimes elsewhere, and we include working unsubscribe and opt-out mechanisms in outbound communications we send. Nothing in these Terms transfers legal responsibility for a client's own marketing compliance obligations away from that client.
Fees, invoicing schedules and payment terms for client engagements are set out in the applicable Service Agreement. Unless stated otherwise, invoices are due on the terms specified in that agreement, and late payment may result in suspension of Services until the account is brought current.
You may use this website for lawful purposes only. You agree not to misuse the website, attempt to gain unauthorised access to any systems or accounts, scrape or harvest content at scale, introduce malware, or use the website in a way that could impair its operation or the experience of other users.
All content on this website, including text, playbooks, guides, graphics, software and branding, is the property of Pipeline Playbooks or our licensors, and is protected by copyright, trademark and other intellectual property laws. You may view, reference and share our content for your own informational purposes with attribution. You may not resell, republish, scrape for republication, or create derivative works from our content without our prior written consent.
Where our Services involve building tools, lead magnets, databases, or workflows for a client, ownership of those specific deliverables is governed by the applicable Service Agreement.
If you believe content on this website infringes your copyright, contact us at legal@pipelineplaybooks.com with a description of the work claimed to be infringed, the material you believe is infringing and its location on the site, and your contact details. We will review and respond to good-faith notices in accordance with applicable law.
Results described on this website, including case studies, statistics and testimonials, reflect specific client engagements and circumstances. They are illustrative, not a guarantee of similar outcomes for any other business. Outbound and demand generation performance depends on factors outside our control, including market conditions, offer quality, pricing, timing and the client's own sales execution.
The website and any content on it are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, secure, or error-free.
To the maximum extent permitted by law, Pipeline Playbooks LLC and its officers, employees and contractors shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or goodwill, arising out of or relating to your use of this website or the Services, even if advised of the possibility of such damages. Our total liability for any claim arising under these Terms shall not exceed the fees actually paid to us for the Services giving rise to the claim in the twelve months preceding the claim, except where a Service Agreement states otherwise.
You agree to indemnify and hold Pipeline Playbooks harmless from any claims, damages, liabilities and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the website, or your violation of any law or the rights of a third party, including any claim that data, offers or audiences you instructed us to use were not lawfully obtained or used.
This website links to third-party tools and websites, including in our Tech Directory. These links are provided for convenience and do not constitute an endorsement. We are not responsible for the content, accuracy, policies or practices of third-party sites, and your use of them is subject to their own terms.
These Terms remain in effect for as long as you use the website. We may suspend or terminate your access to the website at any time if we reasonably believe you have violated these Terms. Termination of a client engagement is governed by the applicable Service Agreement.
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles, unless a Service Agreement specifies otherwise. Any dispute arising out of these Terms or the Services shall be resolved in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of those courts.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force. Our failure to enforce any right or provision is not a waiver of that right. You may not assign these Terms without our written consent; we may assign these Terms in connection with a merger, acquisition or sale of assets. These Terms, together with any applicable Service Agreement, constitute the entire agreement between you and Pipeline Playbooks regarding the website and Services.
We may update these Terms from time to time to reflect changes in our Services or for legal or operational reasons. The latest version will always be available on this page, with the date of the last update shown above. Material changes will be indicated by updating that date.
Questions about these Terms can be sent to legal@pipelineplaybooks.com.